Frequently asked questions

Choose a time on our online scheduler — no account needed, just an email or phone number — or call (205) 690-8926. New clients often start with a brief consultation so we can make sure we are the right fit.

We provide counseling for children, adolescents and adults, as well as couples and families.

Shanda Banks specializes in depression, anxiety, mood disturbance, grief, abuse, neglect, abandonment and other traumas, and works with a wide range of life challenges.

Yes — most insurances are accepted, and private pay is available. Please have your insurance card ready when you book. We recommend calling your insurance company to confirm your mental-health benefits, copay and deductible.

Private pay is available. Under the No Surprises Act you have the right to receive a Good Faith Estimate of expected charges before your first session.

Monday 10 AM–6 PM, Tuesday 12–6 PM, Thursday 1–6 PM and Friday 10 AM–6 PM. We're closed Wednesdays and Sundays, and Saturdays are by appointment only — please call to arrange one. Online booking shows every currently open time.

Yes. Confidentiality is foundational to counseling. The limited exceptions required by law — such as imminent risk of harm to yourself or others, or suspected abuse of a child or vulnerable adult — are explained at your first session.

Individual sessions are typically about 50–55 minutes. Couples and family sessions are about 60 minutes, and consultations are about 30 minutes.

Yes. Shanda Banks is Board Certified in TeleMental Health, and secure video sessions are available to clients anywhere in Alabama. Choose “Telehealth” when you book.

Please cancel or reschedule at least 24 hours in advance so the time can be offered to another client. Cancellations made less than 24 hours before your appointment will result in a $50 no-show fee. You can cancel using the private link in your confirmation email, or by calling the office.

7th Wellness is not a crisis service. If you are in immediate danger call 911. For a mental-health crisis, call or text 988 (Suicide & Crisis Lifeline) any time, day or night.